FAQs

🌌 Orbit & Ohm – Frequently Asked Questions

1. What is Orbit & Ohm?
Orbit & Ohm is your go‑to online shop for health, wellness, and lifestyle essentials — carefully sourced and shipped directly to your door.

2. Where do your products ship from?
We work with trusted suppliers worldwide. Most items ship from the U.S., Europe, or Asia, depending on the product.

3. How long will my order take to arrive?
Most orders arrive in 7–20 business days. Some products may come sooner, others may take a bit longer if they’re specialty items.

4. Will I get tracking info?
Yes! Once your order is shipped, you’ll receive a tracking number so you can follow your package every step of the way.

5. Do you offer refunds or exchanges?
Absolutely. If your item arrives damaged, defective, or not as described, contact us within 14 days of delivery for a refund or replacement.

6. Can I cancel my order?
Orders can only be canceled before they are shipped. If it’s already on the way, you can request a return once you receive it.

7. Do you ship internationally?
Yes! We deliver to most countries. Shipping times and costs may vary depending on your location.

8. Why did I get multiple packages for one order?
To get your items to you faster, we sometimes ship products separately if they come from different suppliers.

9. Are there any hidden fees?
Nope — what you see at checkout is what you pay.

10. How can I contact you?
You can reach us anytime at orbitandohm@gmail.com — we’ll get back to you within 24 hours.